Frequently Asked Questions
Shipping
We ship all U.S. orders via USPS.
Most U.S. orders arrive within 3 to 7 business days, depending on location and seasonal volume.
Yes, every order includes tracking so you can follow it easily.
Yes, free U.S. shipping is available for orders over $35.
Not yet. We currently ship within the United States only and plan to open more regions soon.
Returns
Yes, we do. You can find the full policy on our Returns & Exchanges page
We accept returns within 30 days of delivery.
Items should be unused, clean, and in the original packaging.
Yes, if the item arrived damaged or incorrect, we cover the return cost.
Email us at hello@hellojumi.com with your order number. We’ll guide you from there.
Refunds to your original payment method usually take 2 to 3 weeks from the time you send the package to when it’s received and processed at the warehouse. If you choose store credit, it’s created as soon as the return is approved.
Breezi FAQ
Breezi is hand-sewn with layered mesh that’s tough on messes but gentle on your cookware, glassware, and surfaces. It dries quickly, won’t trap odors, and lasts longer than typical sponges.
Yes! Breezi is non-scratch and safe to use on non-stick cookware, glass, ceramic, stainless steel, and more.
Simply rinse thoroughly after use and let it air-dry in your sink caddy or on a hook. For a deeper refresh, toss Breezi into the top rack of your dishwasher or hand wash with soap and warm water.
With daily use, Breezi can last several months, much longer than a standard sponge. Because each Breezi is hand sewn, natural wear and tear can occur over time, and the stitching may gradually loosen. We recommend replacing Breezi every 3–4 months, or sooner if it begins to lose shape or show visible wear, to help keep it performing at its best.
No! The mesh design dries fast and resists bacteria build-up, so Breezi stays fresh and odor-free.
Absolutely. Breezi works great for scrubbing bathroom sinks, tile, outdoor furniture, and even shoes—anywhere you need a gentle but effective clean.
Breezi is designed to be more durable than traditional sponges, which can help reduce how often it needs to be replaced. Its open mesh structure also rinses clean and dries quickly, so it requires less soap and water during use.
Each Breezi is palm-sized (about 5 inches in diameter), making it comfortable to hold and easy to maneuver in tight spots like glasses and jars. Because each Breezi is hand sewn, slight variations in size and shape may occur.
Each box contains a 3-pack of Breezi scrubbers in assorted colors that complement your kitchen.
For best results, hang Breezi on a hook or place it in a caddy where it can dry fully between uses.
Still Have Questions?
Send us a little note at hello@hellojumi.com.